F.A.Q.s

Shopping Information

Shipping:

We try to send your order within 3 days, if the item is in stock. This also depends on which payment method you choose. As soon as the ordered goods are sent, you will receive a shipping confirmation with a Track & Trace code that lets you follow your shipment online. If your order contains items with a longer delivery time, we send your entire order only when it is complete. Deliveries outside the Netherlands are usually delivered within 3-10 business days.

It is not possible to pick up your order yourself.

Payment Information

What Payment Methods Are Accepted?
We offer 2 options for settling your order: iDEAL  and PayPal.

iDEAL allows you a trusted, secure and easy purchase for your online order. You pay in a trusted internet payment environment, based on specific security methods of your own bank. Do you already use Internet banking, then you can directly use iDEAL, without you yourself need to sign up. For more information on the website of iDEAL.

PayPal
With PayPal every online shopper can purchase on the internet and pay directly online. PayPal offers consumers high protection and is available in 190 countries. PayPal is the safe way to pay online without sharing your information. For more information you can visit the Paypal website.

Orders and Returns

Cooling off period
consumers have a cooling off period of 14 working days to return the product without giving reasons, starting on the day of delivery. Exception are personalized products/customization. The product can only unused and in the original, undamaged packaging be returned.

Returns
If you want to return the entire order? Already accepted articles you need to send back to the following return address. We will refund the entire purchase price, including the calculated shipping cost to you. The shipping costs for the return are for your account. Also when returning any part of your order are the shipping charges for your account. The purchase price of your returned part of the order will be refunded to you. All cancellations, exchanges and returns must be made in writing to us. To do this, use our contactform or send us an email. Please include at least your full name and order number and the items that you wish to cancel, return or exchange. We shall send you a link so you can print your shippinglabel. To improve our customer service, we would appreciate it if you let us know the reason. You are, of course, in accordance with the distance selling contract not required. For the refunding of sums already paid, we also need your bank account number. Customers from Belgium should also the IBAN and BIC/Swift number of their own bank. Note: the account that you specify for the repayment must be equal to the account which you have made payment to us. This regarding to any fraud refunds. Any sums already paid are within up to 14 days after return to your refunded. Return address: Frizz ID / Rävke – Zundertseweg 87 – 4707 PA – Roosendaal – Holland.

Complaint?
Do you have a complaint about one of our products then you can send an email to info@ravke.com

Include your personal data, date order and your order number and the nature of your complaint. You can expect a response from us within 2 business days. Of course we will do our best to resolve your complaint to your satisfaction.

Warranty?
Of course you have warranty on your purchased products. Rävke adheres to the statutory warranty provisions. Legal guarantee is, what a product should do what the consumer in all reasonableness can do with it. Damage as a result of an accident, improper use and everyday wear or not washing it according to the washing label are excluded out of warranty.